Greg Fettes – President and C.E.O.

Greg Fettes has acted as CEO and President of FrontLine Communications since its inception. Over the last five years he has taken the company to new heights with his vision and aggressive growth initiatives. Greg’s commitment to our people and entrepreneurial vision is the driving force behind FrontLine’s success.

Greg attended Bentley College and the University of Western Ontario studying industrial and organizational psychology. Greg has been involved in all aspects of the business over the past 5 years and is responsible for developing strategic growth initiatives and directing the overall operation of the business.

Jeff Fettes – Executive Vice President and CIO

As Executive Vice President and Chief Information Office, Jeff Fettes oversees the technological structure of FrontLine and the delivery of all professional services to our clients, including custom IT development, account management, and graphic design. Along with his brother Greg, Jeff exudes an entrepreneurial spirit and has created a vision what it takes to be a great company.

Jeff attended Babson College and University of Southern Florida and attained several university degrees focusing in the areas of Marketing and Information Technology. Jeff brings 10 years of experience in IT and graphic design to FrontLine Communications.

Dominic Poissant – Vice President, Finance

Dominic has been with FrontLine Communications from the very beginning and has played an integral role to the growth and success of the company. As Vice President of Finance, Dominic Poissant is responsible for the direction and execution of the company’s financial plan, budgeting, and cost controls.

Dominic is a Certified Management Accountant (CMA) and has been involved in management accounting for over 17 years.

Patricia Fraser – Vice President, Operations

Patricia Fraser joined FrontLine Communications in 2005, bringing over 15 years of experience of working in the outsourced contact center industry. Patricia is responsible for the overall operations of the business including the inbound call center, outbound center, human resources, training, workforce management and quality control.

Before her career at FrontLine, Patricia was the Director of Operations for Minacs Worldwide Inc., a 600-seat call center operation in Belleville, Ontario. Throughout her career she has worked as an executive at many of the largest call center outsourcers in Canada including Telespectrum, Stream International, Ark E-tail Services, and Minacs Worldwide.

Mike Warren – Vice President, Technology

During his career at FrontLine Communications, Mike Warren has played an integral role in managing the growth of the company, particularly with regards to new technology implementation, software development, and network engineering. As Vice President of Technology he is responsible for the day-to-day management of the IT team, including programmers and network.

Mike has been involved in leading-edge software development for several years, having performed research and development for Saskatchewan Telecommunications and having been involved in conceptualizing break through web products for a start-up Saskatchewan Shop.com.